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FAQ

1.How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with fabliva.com. To check the status of your pending orders, click on the “Sign In” link in the top right of any page on our store and Sign In to your account. This will take you to your Account page, where you can click on the “My Orders” link to view the status of all orders.

To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.

2.How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed immediately. Thankar will send a confirmation mail for your order, to the email address associated with your Thankar account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery. In case of Cash on delivery orders, you will receive a confirmation email from our Thankar.

3.How do I make a payment for a Thankar purchase?

Thankar offers multiple methods to make payments for your order: Credit Card, Debit Card, Net Banking, Bank Transfer and Cash on Delivery. All Credit/Debit card details remain confidential and private. Thankar and our trusted payment gateways use SSL encryption technology to protect your card information.

4.How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.

All Credit/Debit card details remain confidential and private. Thankar and our trusted payment gateways use SSL encryption technology to protect your card information.

5.Is it necessary to have a Thankar account to shop?

While it is not necessary to have a Thankar account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.

The item I want is out of stock. What now?

Unfortunately, we do not have these products available for sale currently.

6.What is Cash on Delivery?

Cash-on-Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, you can contact us on support@thankar.com.

7.What is My Account?

We’ve made it easy for you to view and update your account and orders any time through “My Account” after you sign in to your account. With “My Account” on Thankar you can

  • Manage/edit all your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders
  • See your Wishlist
  • Create Customer Care tickets for your orders and other queries

Free shippingFree shipping on all Indian order

Money Guarantee30 days money back guarantee

Store HoursOpen: 9:30 AM - Close: 06:30 PM

Support 24/7We support 24 hours a day